Site map

A table of contents for this web site

This page sets out the structure and contents of our web site, and gives a brief description of each page.

Site sections

Our web site is divided into eight main sections, which are described below and are accessible from the Site sections menu.

Home: An introduction to the office and function of the Scottish Legal Services Ombudsman.
About the Ombudsman: What the Ombudsman does and does not do, the basis of her powers, and how she can help you.
- General directions by the Secretary of State: The directions under which the Ombudsman operates, as handed down by the Secretary of State for Scotland.
- Code of conduct: The standards and principles to which the Ombudsman adheres in the conduct of her public duties.
- Scottish Legal Complaints Commission FAQs: Frequently asked questions about the forthcoming Scottish Legal Complaints Commission, which will take over functions currently performed by the Ombudsman.
Making a complaint: How to make a complaint to the Ombudsman, what the Ombudsman will do, what the outcome might be, and how long it will take.
Case studies: Sample cases that demonstrate what the Ombudsman tries to do, what can be achieved, and what she cannot do.
- Law Society of Scotland cases: Example cases involving complaints about how the Law Society of Scotland has handled a complaint about a solicitor or licensed conveyancer.
- Faculty of Advocates cases: Example cases involving complaints about how the Faculty of Advocates has handled a complaint about an advocate.
- Endowment complaints: The Ombudsman’s role in, and frequently asked questions about, complaints relating to endowment mis-selling.
Noticeboard: Notices published by the Ombudsman when a professional body does not accept the recommendations she has set out in an Opinion.
Press releases: Press releases issued by the Ombudsman.
Annual reports: The annual reports made by the Ombudsman to Scottish Ministers from the year 2000 to the present date. Full copies in Portable Document Format (PDF) are available for download from this page.
- Summary 2006–2007: Online summary of the Annual Report for the year 2006–2007
- Summary 2005–2006: Online summary of the Annual Report for the year 2005–2006
- Summary 2004–2005: Online summary of the Annual Report for the year 2004–2005
- Summary 2003–2004: Online summary of the Annual Report for the year 2003–2004
- Summary 2002–2003: Online summary of the Annual Report for the year 2002–2003
- Summary 2001–2002: Online summary of the Annual Report for the year 2001–2002
- Summary 2000–2001: Online summary of the Annual Report for the year 2000–2001
Office and staff: Location, hours of business and contact information for the Ombudsman’s office, and details of key staff.
- Location map: A street map showing the location of the Ombudsman’s office in central Edinburgh.
Other useful contacts: Contact information for the professional bodies and their counterparts in England, Wales and Northern Ireland; and other pertinent organisations.

Help pages

As well as the main information sections, our site also has a few pages about the site itself, which may help you to use or understand it better. These are accessible from the Help pages menu.

Site help and accessibility: Details of accessibility and other provisions that help you to use this site whether or not you have a disability.
Privacy policy: The Ombudsman’s privacy policy and how your privacy is protected while you are using this web site.
Copyright and disclaimers: Copyright restrictions and other legal terms relating to this site, and site design credits.

Source: http://www.slso.org.uk/sitemap.shtml