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Sorry, but the page you were looking for has been permanently removed from the Scottish Legal Services Ombudsman web site.

There is no replacement or equivalent page in the current version of the site; however you may find related information on other pages

If you are looking for information about the Ombudsman’s function or office and you cannot find it on this site, please telephone or write to the Ombudsman’s office, or send an email to ombudsman[at]slso[dot]org[dot]uk (replace [at] with @ and [dot] with .).

Source: http://www.slso.org.uk/removed.shtml