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Useful contacts

The professional bodies

If you wish to make a complaint about a legal practitioner, you should contact the practitioner or legal firm concerned. If you are dissatisfied with the response you receive, then you should contact the appropriate professional body. The professional bodies set standards of conduct and service for the legal practitioners they regulate, and are responsible for investigating complaints.

For complaints concerning solicitors

Client Relations Office
The Law Society of Scotland
26 Drumsheugh Gardens
EDINBURGH
EH3 7YR

For complaints concerning advocates

The Dean of Faculty
The Faculty of Advocates
Advocates Library
Parliament House
EDINBURGH
EH1 1RF

If you are dissatisfied with the way one of the above professional bodies has handled your complaint about a legal practitioner, then you should contact the Scottish Legal Services Ombudsman.

England, Wales and Northern Ireland

Office of the Legal Services Ombudsman

Deals with complaints about the way the relevant professional bodies have handled a complaint about practitioners in England and Wales.

3rd Floor
Sunlight House
Quay Street
Manchester
M3 3JZ

Office of the Legal Services Complaints Commissioner

The Office of the Legal Services Complaints Commissioner (OLSCC) works with consumers and solicitors, to improve how the Law Society handles complaints about solicitors in England and Wales. It is not within their remit to investigate individual complaints. The Commissioner is an independent, government-appointed regulator.

The Lay Observer for Northern Ireland

Oversees the handling of complaints about legal practitioners in Northern Ireland.

Londonderry House
21 Chichester Street
Belfast
BT1 4JJ

Guidance documents

Route Map — Your guide to complaining about Public Services in Scotland

This document provides a brief guide to the agencies that deal with complaints about public bodies in Scotland. You may download a copy in Portable Document Format (PDF) using the link below.

To read and print the guidance documents, you will need a PDF viewer such as Adobe Reader. If you do not have Adobe Reader, it is available free for a range of operating systems from the Adobe web site.

Source: http://www.slso.org.uk/contacts.shtml