Scottish Legal Services Ombudsman
The Scottish Legal Complaints Commission
The office of the Scottish Legal Services Ombudsman was abolished on 30 September 2008 and replaced by the Scottish Legal Complaints Commission or SLCC, which opened on 1 October 2008.
If you currently have a complaint being investigated by the Scottish Legal Services Ombudsman, you do not need to do anything as the SLCC will complete the review and respond to you.
The SLCC was set up under the Legal Profession and Legal Aid (Scotland) Act 2007 to investigate complaints made by members of the public about services provided by legal practitioners in Scotland. It operates wholly independently of the legal profession, provides a single gateway for taking a complaint forward and offers the services of trained mediators to aid resolution.
Previously, legal complaints not resolved by the appropriate professional body could be taken to the Scottish Legal Services Ombudsman (SLSO). The Ombudsman was able to investigate how the complaint was handled, but not the actual complaint.
The Scottish Legal Complaints Commission will now carry out the role of the Ombudsman. The SLCC acts in the same way as the Ombudsman. It is also structured to be completely independent, impartial and accessible.
Address: Scottish Legal Complaints Commission
The Stamp Office
10–14 Waterloo Place
Tel: 0131 528 5111
Fax: 0131 528 5110
Email: enquiries[at]scottishlegalcomplaints[dot]org[dot]uk (replace [at] with @ and [dot] with .)
© 2001–2008, Scottish Legal Services Ombudsman. All rights reserved.